The affected products are DURA-ACE and ULTEGRA branded cranksets with the following model numbers: ULTEGRA FC-6800, FC-R8000 and DURA-ACE FC-9000, FC-R9100 and FC-R9100-P. The model numbers are stamped on the inside of the crank arm near the bottom of the arm (see yellow square in the image below).
A manufacturing code is stamped on the inside of the crank arm near the bottom of the arm (see the blue square in the image above). The affected models are pre-July 2019 production and have the following two-letter production codes: KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF.
Does the manufacturing code on your crank arm match any of the two-letter productions codes above?
NO: The crankset is not affected. No further action is required.
YES: Proceed to STEP 2.
Consumers who believe they have an affected product are asked to contact an authorized Shimano dealer to schedule a free crankset inspection. If you are unsure of how to check the manufacturing code visit your local Shimano dealer. Please see the CONTACT section below for instructions on how to contact Shimano for assistance.
Consumers with cranksets that do not fall within the specified model number and manufacturing codes do not need to take further action. Please proceed to STEP 3.
STEP 2 – Take the bicycle to the dealer for inspection
If you are a consumer outside of Europe, please contact the official Shimano Inspection Program help line, using the following international number: +31792077017 to receive detailed instructions on how to proceed with the inspection. This number is not toll-free, a regional tariff may apply.
Shimano has developed the crankset inspection process and will provide clear instructions and tutorials for dealers. Shimano anticipates that the inspections will be possible starting from OCTOBER 1, 2023. Further details will be announced shortly via https://bike.shimano.com/en-EU/information/customer-services/corrective-actions/important-safety-notice-11-speed-hollowtech-road-cranksets-inspection-program.html and https://bike.shimano.com/en-EU/home.html.
The dealer will inspect the crankset for signs of bonding separation or delamination.
Consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset from Shimano that the dealer will professionally install. If your crankset needs replacement following the inspection, please do not use it. If a replacement crankset is temporarily unavailable, Shimano will notify you through your dealer when the replacement is ready.
The replaced crankset will be a special version, which may feature a different cosmetic appearance while maintaining the same level of performance.
Please Note: if your crankset fails inspection this will need to be sent back to Shimano.
This is part of the process.
STEP 3 – Ride safely and continue to maintain your bicycle/equipment
If your crankset passes the inspection and has no signs of delamination, we appreciate your patience and diligence in having the inspection completed. Please continue to enjoy your ride.
Have your bike tuned up and inspected regularly, ask your dealer for recommendations based on your riding habits. Pay attention to changes in the sound and feel of how your bike is riding. Shimano urges all users to thoroughly read the user manual provided with the product (and available online at: si.shimano.com to ensure safe usage and proper maintenance.
Shimano encourages all riders to maintain their bicycle and riding equipment diligently.
FREQUENTLY ASKED QUESTIONS
What is the issue:
Some DURA-ACE and ULTEGRA 11 speed HOLLOWTECH II road cranksets with bonded construction manufactured prior to July 2019 have received warranty returns for bonding separation and reported falls and injuries. We want to ensure the safety of our customers by implementing this Crankset Inspection Program.
As a consumer what do I need to do?
First validate if your crankset is part of the recall. Second, we ask you to take it to your local retailer to get inspected.
What crankset should be inspected
ULTEGRA FC-6800, FC-R8000, DURA-ACE FC-9000, FC-R9100, and FC-R9100 P manufactured prior to July 2019.
Do I have to go to a retailer or go direct to Shimano
Please work with your local retailer to submit. Shimano will be working with our retail partners to execute this process and that will allow for the most consistent tracking and overall levels of service.
How do i identify that my crankset is part of the programme?
To see if your product needs to be inspected, the model number and production code are stamped on the inside of the crank. Please refer to the announcement document for the location of this information or information above.
What is the remedy?
Shimano will have any applicable crankset inspected by an authorized Shimano retailer. Please visit the dealer locator for a Shimano dealer near you. Shimano will replace any cranks that fail the inspection process.
How does the replacement differ from my current crankset?
The new crankset uses the latest construction and bonding techniques. There will be slight cosmetic differences from the original crankset. In some cases the exact specification may not be available.
What if a third party power-meter is installed to my crankset?
Cranks and or any Shimano products that are modified by 3rd parties are not covered by warranty, but as an exception they will be subject to this inspection. Any items that are found to fail during inspection and that are sent back to Shimano will be replaced free of charge without the 3rd Party Power Meter attached.
My crankset passed inspection, is there anything else that needs to be done?
We encourage all riders to maintain their bicycle and riding equipment diligently. Have your bike tuned up and inspected regularly (ask your retailer for recommendations based on your riding habits). Pay attention to changes in the sound and feel of how your bike is riding. Changes could indicate wear out, breakage, or need for adjustment to some part of your bike.
How long will it take to get a replacement crankset from Shimano?
Shimano will do our best to expedite the replacement crankset. However, with all the different chainring and crankarm length combination we may not have your crankset in stock. If a replacement crankset is temporarily unavailable, Shimano will work with the retailer to communicate and confirm when the replacement is ready.