Customer Info [Please Read]

We are now offering a click and collect service in store, this applies to items that are marked in-stock only. This service will allow the comfort and convivence of browsing/shopping at home with the added benefit of coming in store and speaking to our specialist team while collecting your purchase.

Step 1.

Once you have found the item or items on our site that you would like to purchase, the next step is to simply add this into your shopping basket.

Step 2.

Once you have finished your shopping online, simply go to the basket and finish off your order by clicking the pick-up in store option which is one of the check out options. You will also be prompted to fill out all the details in the contact form, so we have your details and are able to contact you about your order.



What does In-store mean

There are two options to consider when purchasing, all our products that are available to order have 2 main descriptions, these are in-store or in-warehouse.

In-store means that they are available in the shop and can be picked up straight away. In warehouse products are available to order, this means they are in stock in our supplier warehouse and can take longer to time period for delivery (10- working days with the current Covid situation) please note in-warehouse items are not available for click and collect, but can be ordered via the shopping cart via other payment options.

When will my order be ready:

­For each click and collect order we receive, we will email or call you back and confirm when your order is ready for collection. In relation to the purchase of bikes that are ordered, we will contact you and give you a timeframe for collection as some bikes will need to be scheduled for building/collection.

Information I need for order collection:

When collecting your order in store you will need the following:

Confirmation email, proof of ID & proof of address.

Your order will be stored for 5 days and once the 5 days have passed you will need to re-order.

If you are having difficulties in collecting, please let us know and we will gladly hold the item in the store for an extended timeframe.

How can I cancel my order?

If you need to cancel your order you can contact us on the following details Here (URL Contact us page). We will provide a full refund via the original transaction.

How to I return my order?

All the information needed on returning an order/products can be found here

Stay Informed

Subscribe for the latest news, promotions and events
from the Garys Cycles | Home of Trek Bikes team.